Frequently Asked Questions A-Z (Under Construction)
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Q-Z |
Advertising
My company would like to explore advertising placement at Sacramento International Airport. Who should I contact?
Sacramento International Airport's advertising inventory - static and multi-media - is managed by Clear Channel, a third-party contractor. Please call
Danielle Lamaestra with Clear Channel Advertising at (800) 628-6800 ext. 337. BACK
Airlines
What airlines serve Sacramento International Airport?
Please see the Airlines page for more information about the location of your airline.
How soon should I arrive for my flight?
Each airline suggests its own amount of time for check in and getting through the security checkpoint so you may want to check with your airline via the number listed on the Airlines page. A good general guideline is 1½ hours. Keep in mind that you may be denied check-in if you arrive less than 45 minutes before your flight. BACK
Animals
Do you have an area designated pet relief area?
Sacramento International Airport has two pet relief areas. The Terminal A Pet Relief Area is located immediately behind the Southwest Airlines curbside check-in area. The Terminal B Pet Relief Area is located in the breezeway just outside fo the Terminal B Information Booth.
I am having an animal shipped to me by a breeder. Where can I pick it up?
Please ask your breeder for specific details regarding the shipping of your animal including airline, flight number, if the animal is shipped as cargo and what you will need to have on hand when you retrieve your animal from the airport.
I am a member of a service animal group. Can we arrange to bring the animals to the airport for familiarization?
Sacramento International Airport is happy to facilitate service animal familiarization outings with recognized organizations. Please contact our Marketing staff for more information. BACK
Business
How can I find out about business opportunities at Sacramento International Airport?
Requests for Proposal (RFP) and Requests for Quotes (RFQ) are posted on the RFP/RFQ page found under Business and Leasing Opportunities. The posted requests contain all of the necessary contact information to get more details about the request.
Does Sacramento International Airport have meeting rooms available?
Sacramento International Airport does not have meeting room space available to the public. However, Sacramento International Jet Center, our on-site fixed-base operator that provides services to our General Aviation customers does have space available. Contact the jet center directly for details. BACK
Cell Phone Lot
Does Sacramento International Airport have a Cell Phone Lot?
Yes, Sacramento International Airport has a Cell Phone Lot. Drivers can stop in the lot for up to three hours while waiting for a call from their arriving party. We do suggest waiting to depart for the terminal until after your party has collected his or her luggage. BACK
Children
My child will be flying as an unaccompanied minor. Can I go with him/her to the airline gate?
Each airline has specific protocol for unaccompanied minors. Please contact your airline directly for details.
Do you offer tours to school groups at Sacramento International Airport?
Due to staffing constraints and the amount of construction at Sacramento International Airport during the Big Build, we no longer offer school tours. If you would like to arrange for a speaker for a class, please see the Speakers Bureau page.
Do you have car seats or strollers available for rent at the airport?
Sacramento International Airport does not presently have such a rental service as a concessionaire. However, if you are renting a vehicle with one of our rental agencies, please check with them directly about the possibility of renting a car seat. BACK
Comments and Complaints
How do I voice a comment or complaint?
Input from our customers is very important to us and aids us greatly with improving and maintaining customer service levels. Comment cards are available near many courtesy phones and customer comment may also be sent to our Marketing staff . BACK
Directions
How do I get to Sacramento International Airport?
Sacramento International Airport is located 15 minutes North of Downtown Sacramento along Interstate 5.
How can I find my airline?
Please see
the Airlines page for more information about the location of your airline.
Where is the Cell Phone Lot? BACK
Disabled Services
Parking
Persons with disabilities whose vehicles have a disabled license plate or valid DMV placard may park in the designated spaces located in economy, hourly, and daily lots. Regular parking fees apply to everyone using these spaces. For assistance regarding parking lot access, call (916) 874-0681.
Transportation
Lift-equipped transportation to the airport is available from:
- SuperShuttle (800) 258-3826 at least 24 hours in advance
- Direct Line (916) 727-0403
- Med Star (916) 561-5905
- Paratransit (916) 429-2744
Local users must pre-register with this service by calling (916) 557-4685. Registration can take up to 21 days. Out-of-town visitors may also use the service if they are registered with a similar service in their home town. To make a reservation, call at least 2 days in advance.
In addition, four of the auto rental companies at the airport -- Avis, Budget, Hertz and National -- offer vehicles for persons with disabilities (such vehicles must be reserved at least 48 to 72 hours in advance).
TDD Phones
10 telecommunication devices for the deaf (TDD) are located at the airport throughout terminal lobbies and concourses.
Wheelchairs
Wheelchair assistance is available from airlines and curbside skycaps at no charge (skycaps may also assist with luggage). Those wishing to transport a battery-powered wheelchair aboard an aircraft should make arrangements with their air carrier in advance.
Note: All passengers are subject to pre-board security screening which may include a hand search or use of a hand-wand. BACK
Employment
How do I get a job at Sacramento International Airport?
Sacramento International Airport is much like a mini city. Inquiries regarding positions with the Sacramento County Airport System and Sacramento County Sheriff's Department may be directed to Sacramento County Employment Office. Other positions with the airlines, concessionaires, ground transportation providers, Transportation Security Administration and the like require contact with the individual agencies or corporate entities. BACK
Financial Reports
Where can I find current financial reports for the Sacramento County Airport System?
The Comprehensive Annual Financial Report is posted each year on a page that is accessible from the About page. BACK
Food and Beverage
What sort of food and beverage options are available at Sacramento International Airport?
Sacramento International Airport has a number of food and beverage options. Please see the Terminal Information page for more details. BACK
Hotel
Does the airport have an on-site hotel?
The Host Airport Hotel closed June 2008
and was patially demolished to make way for construction of the Big Build, a new central terminal complex that will open to the public in 2012. Several local hotels offer free shuttle service to the airport. BACK
Internet
Do you have Internet connections available at the airport?
While some pay phones in the terminals do offer Internet connectivity, Sacramento International Airport also has free wireless Internet (WiFi) connectivity throughout the airport. BACK
Lost & Found
I lost something at Sacramento International Airport. What do I do?
The Sacramento County Sheriff's Department, Airport Division manages the lost and found program at Sacramento International Airport. Please visit the Lost & Found Web page to report your lost item. Please call (916) 874-0701 and leave a detailed message concerning your lost object. The Sheriffs frequently listen to these messages and will return your call if they have the object. If the item has been lost on board an aircraft, please contact your airline directly. BACK
Media
I am a new reporter in the Sacramento market. How can I learn more about the airport?
The Sacramento County Airport System has a comprehensive media guide that provides information and media contacts for the airports in the system and the agencies that serve them. Contact Air-Media@saccounty.net for more information about how to receive a copy. BACK
Paging
How can I have someone paged at Sacramento International Airport?
Paging is managed by the Sacramento International Airport Communications Center. Please call (916) 929-5411 and press the appropriate prompt key to reach the operator. BACK
Parking
Where can I park?
Please see
the Parking page for more information about parking rates and locations.
Can I park at the curb briefly while I check in?
Due to security regulations, the curb is strictly reserved for active loading and
unloading of passengers. Vehicles that wait at the curb an/or are left unattended will be ticketed and/or towed.
How much is parking?
Please see
the Parking page for more information about parking rates and locations.
How long can I park in a lot?
Can I park an RV at the airport?
You may park an RV at the airport and will be charged for the number of spaces your vehicle occupies. BACK
Passenger and Operations Data
How can I find out how many passengers are processed at SMF or how many operations occur at each of the
Sacramento County Airport System's airports?
Data including number of operations, cargo weight, number of passengers and more can be found on the monthly Operations Report. BACK
Photography
Can I take photos in the airport terminals?
The public can take snapshots for personal use with average cameras in most public areas of the airport. If the photos are to be used commercially for any reason, used for competition or require more than basic equipment, Marketing staff should be contacted to receive required written permission well in advance of taking the photographs. BACK
Public Records
How do I request public records in accordance with the California Public Records Act?
All Public Records Act requests for the Sacramento County Airport System are managed by one person. Please contact us with detailed information regarding your request for assistance. BACK
Public Speakers
Can I have an airport representative to speak to a class or group?
Yes. Information about the speakers bureau is available on the Speakers Bureau page under the Public Relations heading. We can arrange a speaker for almost any topic that would appeal to your class or group. BACK
Recycling
Does Sacramento International Airport have a recycling program?
Sacramento International Airport has a public recycling program for cans, bottles and mixed paper that has not been tainted by food products. Bins are located next to the garbage cans in our terminals. BACK
Security
What is and is not allowed on a plane?
Please see the Trasportation Security Administration (TSA) Web site for more information about prohibited and permitted items as well as packing tips.
I lost something at Sacramento International Airport. What do I do?
The Sacramento County Sheriff's Department, Airport Division manages the lost and found program at Sacramento International Airport. Please call (916) 874-0701 and leave a detailed message concerning your lost object. The Sheriffs frequently listen to these messages and will return your call if they have the object. If the item has been lost on board an aircraft, please contact your airline directly.
What identification is normally needed for air
travel?
A
government-issued photo ID is required for all adults boarding a plane. For information about identification needs
for minors, please contact your airline directly. BACK
Shopping
I saw an item at the airport and regret not buying it when I saw it. Is there a way for me to get beyond security to return to the shop to buy the item?
Whenever you wish to purchase soemthing from one of our tenants, feel free to contact them directly via the telephone number listed on the Terminal page. BACK
Smoking
Can I smoke at Sacramento International Airport (SMF)?
Smoking prohibited inside or within 20
feet of any Sacramento County building. BACK
Social Media
Does Sacramento International Airport have Twitter and Facebook Pages?
Yes! Sacramento International has both and update each frequently. These pages also carry up-to-date information in case of emergencies. BACK
Storage
Does Sacramento International Airport have facilities to store luggage?
Sacramento International Airport does not have storage facilities for luggage. BACK
Tours
Does Sacramento International Airport offer tours?
Due to staffing constraints and the amount of construction at Sacramento International Airport during the Big Build, we no longer offer tours. If you would like to arrange for a speaker for a group, please see the Speakers Bureau page. BACK
Translation
How does Sacramento International Airport ensure that they can communicate with its diverse customers?
Sacramento International Airport makes translation services by telephone available in approximately 150 languages for our customers. Customers with limited English proficiency can dial 00 on any white courtesy phone to be connected with the service. The service is also accessible at ticket counters, retail stores, and food and beverage sites on an as-needed basis. BACK
Video
Can I take video in the airport terminals?
The public can take video for personal use with average cameras in most public areas of the airport. If the video will be used commercially for any reason, used for competition or require more than basic equipment, Marketing staff should be contacted to receive required written permission well in advance of filming.
I would like to film scenes for a television program or film at one of the Sacramento County Airport System Airports. What do I need to do?
The Sacramento County Airport System can assist filmmakers with location selection, contracts, and facilitation of filming at our facilities. For more information about the film permitting process and filming guidelines, please email us or call (916) 874-0662. Film permits require a minimum of two weeks notice for approval. BACK
Wireless Internet (WiFi)
Does Sacramento International Airprot have WiFi available? How much does it cost?
Sacramento International Airport has free wireless Internet (WiFi) service throughout the indoor, public areas of the airport. SMF's Wi-Fi network has 4 T1 connection, which provides users with speeds of up to 1.5 Mbps. The Wi-Fi 802.11b/g technology allows for speeds up to 54 Mbps, but throughput is governed by the speed at which the device is connected. BACK
The Web site and FAQ do not answer the question that
I have. What do I do?
Contact our
Marketing and Public Relations department directly at air-market@saccounty.net for answers to the
questions you may have or, at the very least, referrals to the appropriate
agency that can answer your question. BACK
